FAQs

Frequently Asked Questions – Pawsitively Pampered Pets

We accept major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.

We process orders quickly, so if you need to make changes or cancel, please contact us as soon as possible petsarepampered@gmail.com

Once an order has been shipped, we are unable to make modifications.

How long does shipping take?

• Australia: 7-14 business days

• International: 14-31 business days

Yes! Tracking details will be uploaded as soon as possible. You can check your order’s status anytime on our Track Your Order page.

We work with trusted suppliers and warehouses to ship your order efficiently. Shipping locations may vary depending on the product.

At this time, we only offer standard shipping, but we’re always working to improve our shipping options.

What is your return policy?

We accept returns within 30 days after delivery. Items must be in their original condition. If you need to start a return, please contact our customer service team.https://pawsitivelypamperedpets.store/policies/refund-policy

If your order arrives damaged or incorrect, please reach out to us immediately with photos, and we’ll make it right.

We currently do not offer direct exchanges. If you need a different item, please return your original order and place a new one.

Yes! Keep an eye on our website and sign up for our newsletter to stay updated on special offers.

If you have any other questions, feel free to contact us petsarepampered@gmail.com